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Virgin Care provide Adult Community Services in West Lancashire. We provide a wide range of services including community nursing and occupational therapy among others.

A wide variety of NHS services sit within the term ‘community services’. In very simple terms it means all the services that aren’t delivered in a large hospital (secondary care) or classed as primary care (like GP practices and urgent care centres).

The aim of our community services and teams is to work together with other organisations to provide you with the care you need close to, or in your home as a seamless experience, regardless of who in the NHS is actually looking after you.

If you have a concern, compliment or complaint about the service you have received from Virgin Care or you need or want more information on the services we provide, then our Customer Experience team can help you.

Please chose the most appropriate option below or call us on 0300 303 9509 for more information.

Contact us

To raise a concern, make a complaint or leave a compliment, please click here to send us an email or write to us at the address below.

Virgin Care Customer Experience
Farnham Hospital,
Hale Road,
Farnham GU9 9QL

t: 0300 303 9509

Please note, the phone line, email form and mailbox are monitored between 9am to 5pm Monday to Friday. Please do not use these lines for emergency medical help, instead please dial 111 or 999 as appropriate.

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