Service delivery during COVID-19 pandemic

Due to the ongoing pandemic, and to help keep you and our colleagues safe we’re following national guidance and minimising face to face contacts. We will continue to support you through video consultation, telephone consultations and virtual clinics and we’ll see you face to face where this is safe, and the most appropriate way to support you in line with the national guidance.

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Keeping you safe when you visit us

We’re following government guidelines to make sure all our premises are up to standard and safe.

We’re following government guidelines to make sure all our premises are up to standard and safe. Once we have carried out a COVID-19 risk assessment, we will display a certificate that confirms we’re complying with the government’s guidance.

Please play your part in keeping everyone safe by sticking to the social distancing guidelines.

** Information for patients: Service delivery during COVID-19 pandemic ** 


  • Staff are carrying out initial screening before patients come to any appointments to ensure they have no Covd-19 symptoms. This applies to home visits as well. We are also asking all patients to ensure they attend appointments wearing a face covering.
  • Community services is working closely with social care to ensure services are wrapped around those patients being discharged from hospital.
  • All non-essential podiatry appointments have been cancelled until further notice, with the exception of high risk and dressing clinics. All new referrals will be triaged and seen if urgent. Non-urgent referrals will be moved to an assessment waiting list until further notice.
  • Adult community services teams are only making urgent, essential visits to patients to help keep them in their preferred place of care. All other contact is taking place on the telephone or via a video consultation.
  • Community service clinics will continue to happen on dedicated sites in Sandy Lane, Burscough, Tarleton and Hants Lane for clinics such as treatment rooms, podiatry and phlebotomy. Only patients with an appointment will be allowed access into the building, if you would like to book an appointment or have a query please contact our Single Point of Access.
  • Patients attending clinic appointments may be asked to wait, socially distanced, outside before being allowed in to the building, to maintain safe social distancing within the centre. Patients are asked to attend appointments by themselves where possible and adhere to social distancing measures at all times to ensure their safety and the safety of others.
  • Please contact Virgin Care’s Single Point of Access with any queries: 0300 247 0011



West Lancashire Urgent Treatment Centre and Skelmersdale Walk in Centre continue to treat patients with minor injuries and minor illnesses during the COVID-19 pandemic.

However, the teams are only seeing patients with pre-booked appointments, in order to protect patients and our staff during this difficult time.

Your problem may be dealt with over the phone or using a video consultation, or a clinician will make an appointment for you at an appropriate location.

How to make an appointment:

  • Contact your GP practice during their opening hours, or freephone 111 after hours where you will be referred if appropriate. 
  • Alternatively, you can call the urgent care team direct on 01695 402 180 (available from 8am-8pm).

Virgin Care provides adult community services in West Lancashire. We provide a wide range of services including community nursing and occupational therapy among others.

A wide variety of NHS services sit within the term ‘community services’. In very simple terms it means all the services that aren’t delivered in a large hospital (secondary care) or classed as primary care (like GP practices and urgent care centres).

The aim of our community services and teams is to work together with other organisations to provide you with the care you need close to, or in your home as a seamless experience, regardless of who in the NHS is actually looking after you.