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** Information for patients: Service delivery during COVID-19 pandemic ** 

ADULT COMMUNITY HEALTH SERVICES

  • Staff are carrying out initial screening before patients come to any appointments to ensure they have no Covd-19 symptoms. This applies to home visits as well.
  • Community services will be changing and working closely with social care to ensure services are wrapped around those patients being discharged from hospital.
  • All non-essential podiatry appointments have been cancelled until further notice, with the exception of high risk and dressing clinics. All new referrals will be triaged and seen if urgent. Non-urgent referrals will be moved to an assessment waiting list until further notice.
  • Adult community services teams are only making urgent, essential visits to patients to help keep them in their preferred place of care. All other contact is taking place on the telephone.
  • Community service clinics will continue to happen on dedicated sites in Sandy Lane, Burscough, Tarleton and Hants Lane for clinics such as midwifery, sexual health, treatment rooms, podiatry and phlebotomy. Hall Green Surgery treatment room clinics will stop from the 20th April 2020 – these clinics are currently being rearranged.
  • Please contact Virgin Care’s Single Point of Access with any queries:
    vcl.westlancs-spa@nhs.net 0300 247 0011

URGENT TREAMENT CENTRE/WALK-IN CENTRE

West Lancashire Urgent Treatment Centre and Skelmersdale Walk in Centre continue to treat patients with minor injuries and minor illnesses during the COVID-19 pandemic.

However, the teams are only seeing patients with pre-booked appointments, in order to protect patients and our staff during this difficult time.

Your problem may be dealt with over the phone or using a video consultation, or a clinician will make an appointment for you at an appropriate location.

When patients are given an appointment, this may in a different centre to the one they would normally attend. This is to ensure that anyone displaying possible COVID-19 symptoms receive treatment in a separate setting by staff wearing the appropriate PPE equipment.

How to make an appointment:

  • For minor injuries, contact the urgent care team seven days a week, from 8am to 8pm, on 01695 402 180.
  • For minor illnesses, contact your GP practice during their opening hours, or freephone 111 after hours where you will be referred if appropriate. Over weekends and during bank holidays, or if your GP is not open, you can also call the urgent care team direct on 01695 402 180 (available from 8am-8pm).

Virgin Care provides adult community services in West Lancashire. We provide a wide range of services including community nursing and occupational therapy among others.

A wide variety of NHS services sit within the term ‘community services’. In very simple terms it means all the services that aren’t delivered in a large hospital (secondary care) or classed as primary care (like GP practices and urgent care centres).

The aim of our community services and teams is to work together with other organisations to provide you with the care you need close to, or in your home as a seamless experience, regardless of who in the NHS is actually looking after you.

 

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